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Room Service Attendant

1 month ago

Hershey, Pennsylvania, United States AEG Full time
Room Service Waiter Job Description

At AEG, we are seeking a skilled Room Service Waiter to join our team at The Hotel Hershey. This award-winning resort is renowned for its refined elegance, signature services, and abundant amenities.

Job Summary: As a Room Service Waiter, you will be responsible for transporting food and beverage items to and from guests via the room service operation and its related functions.

Key Responsibilities:

  • Arrange room service carts in a professional and appealing manner and maintain an adequate amount of room service supplies.
  • Maintain a complete knowledge of the menu and all related menu items.
  • Maintain a complete knowledge of the room service process to be able to direct guests and answer any questions.
  • Complete fundamental mathematics as needed.
  • Operate the Point of Service System with responsibility for cash, credit card, and room charges.
  • Handle guest concerns and questions in a thorough and professional manner.
  • Complete other duties as assigned by management.

Requirements:

  • Must be 18 years of age or older.
  • Must successfully complete RAMP training by passing the required test within the established probationary period.

Knowledge, Skills, and Abilities:

  • Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.
  • Must be responsible for cash, credit card, and room charge handling.
  • Must demonstrate complete organizational skills both in paperwork and work area.
  • Must be able to communicate effectively to co-workers and other staff.

Work Schedule: 2:30PM to 11PM; weekends and holidays required.

Physical Demands: Must be able to stand, bend, stoop, and push up to 40 lbs.

Working Conditions: Must be able to work in a safe and professional manner.

Union Position: This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.