Room Service Attendant
4 weeks ago
The Room Service Waiter is responsible for the transportation of food and beverage items to and from guests via the room service operation and its related functions. This position requires a high level of customer service and communication skills to ensure a positive experience for our guests.
Key Responsibilities:
- Arrange room service carts in a professional and appealing manner and maintain an adequate amount of room service supplies.
- Maintain a complete knowledge of menu and all related menu items.
- Maintain a complete knowledge of the room service process to be able to direct guests and answer any questions.
- Complete fundamental mathematics as needed.
- Operate the Point of Service System with responsibility for cash, credit card, and room charges.
- Handle guest concerns and questions in a thorough and professional manner.
- Complete other duties as assigned by management.
Requirements:
- Must be 18 years of age or older
- Must successfully complete RAMP training by passing the required test within the established probationary period.
Knowledge, Skills, and Abilities:
- Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.
- Must be responsible for cash, credit card, and room charge handling.
- Must demonstrate complete organizational skills both in paperwork and work area.
- Must be able to communicate effectively to co-workers and other staff.
Work Environment:
This position requires the ability to stand, bend, stoop, and push up to 40 lbs. Schedule is 6 AM to 3 PM, weekends, and holidays required. May be required to work other shifts based on operational demands. This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.
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