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International Client Relationship Manager

2 months ago

Stevens Point, Wisconsin, United States AIG Full time

About AIG

AIG is at the forefront of redefining how we support our clients in navigating risk. As a Global Account Manager, you will play a crucial role in this transformation, enhancing your professional capabilities as a valued member of our organization.

Key Role in Travel Assistance

The Global Account Manager position is essential for the success of AIG's Global Travel Assistance and No Additional Charge (NAC) initiatives. This role focuses on managing accounts and operations for both new and existing global clients. You will work in partnership with the global client and various internal AIG teams to execute the client's growth strategies. This collaboration will involve close interaction with the Vice President of Travel Assistance Sales, Business Development Managers, the Global Accounts team, and AIG's Executive Leadership to drive client business expansion through product and geographical growth.

Your Impact

  • Formulate and execute innovative strategies aimed at client growth and retention.
  • Collaborate with risk management teams and oversee the allocation of funds for NAC client captive insurance companies.
  • Build and maintain a robust relationship with the global client, establishing yourself as a trusted advisor.
  • Ensure the ongoing development and management of program operations, including data integration, invoicing, and financial reconciliations.
  • Align client agreements with AIG's operational capabilities and secure internal support to achieve strategic objectives across claims, finance, underwriting, and IT.
  • Work alongside the VP of Travel Assistance and other managers to stay updated on market trends and proactively address challenges to maintain competitiveness.
  • Identify the unique requirements of the global client, recognize key decision-makers, and customize approaches to fit the account's internal processes.
  • Perform additional responsibilities as needed to support AIG's objectives and account growth targets.

Qualifications for Success

  • Experience in the No Additional Charge Benefit Industry is highly beneficial.
  • Strong project management and organizational abilities are critical.
  • Proven track record of operational success.
  • Ability to analyze and prepare financial documents related to account performance.
  • Proficiency in data analysis and the ability to create compelling narratives from data; data modeling skills are a plus.
  • Competence in assessing market and industry trends, identifying potential growth areas.
  • Strong negotiation skills and the ability to set expectations and fulfill commitments.
  • Ability to develop professional materials and deliver presentations to executives and key stakeholders in a polished manner, both virtually and in person.

Travel Requirements

Estimated Travel Percentage: Up to 25%

Employee Benefits

AIG values its employees and recognizes the importance of investing in what matters most to them. Our Total Rewards Program offers a comprehensive benefits package that encompasses health, wellness, financial security, and professional development for you and your family.

Our Commitment to Diversity

AIG is dedicated to fostering a culture that values and appreciates diverse skills, backgrounds, and perspectives. We promote inclusivity through flexible work arrangements, diversity training, cultural awareness initiatives, and Employee Resource Groups (ERGs). Our diverse workforce is a key strength, and we are proud of our recognition for efforts towards positive change.

AIG is an equal opportunity employer, providing opportunities to all qualified individuals regardless of race, color, religion, age, gender, gender identity, national origin, veteran status, disability, or any other protected status.