District Asset Protection Manager

1 day ago

Wasilla, Alaska, United States Lowe's Home Improvement Full time
Job Summary

We are seeking a highly skilled and experienced District Asset Protection Manager to join our team at Lowe's Home Improvement. As a key member of our asset protection and safety team, you will be responsible for driving the development of tactical plans aligned with asset protection, safety, and business strategies to bring our vision into realization.

Key Responsibilities
  • Evaluate assigned stores to ensure they are operating within established company policies, procedures, and guidelines.
  • Perform store walk-throughs and utilize all available tools to review the overall safety, security, and operational efficiency of stores.
  • Provide training and support during program rollouts and system enhancements.
  • Manage expense accounts in assigned stores for key controllable expenses.
  • Hire, supervise, train, and develop Asset Protection and Safety Managers and Senior Asset Protection Managers in assigned stores.
  • Align the team's time and effort to projects that are critical to success.
  • Provide open feedback and mentorship to team members to encourage growth and greater responsibility.
  • Build relationships and collaborate effectively with key internal and external leaders and stakeholders.
  • Partner with store leadership to help employees understand how delivering on operational goals impacts the customer experience.
  • Develop and present communications frequently to store, district, and regional leadership.
  • Train store personnel on proper reporting procedures and evaluate district-wide compliance with all safety, security, and Hazmat related administrative documentation requirements.
  • Respond to and manage any crisis management and/or hostile working environment situations.
  • Drive awareness and participation in Safety programs to minimize incidents in the district.
  • Analyze safety reporting to identify trends and help stores implement plans based on root cause analysis.
  • Analyze data and reporting to identify shrink-related issues, root causes, and trends within the district and work with store management, AP/Safety staff, and district-level team to address issues and trends.
  • Validate execution of shrink programs across the district.
  • Train, assist, and manage investigations, conducting interviews, and post-prosecution. Identify and provide appropriate action steps to address internal or external theft concerns.
  • Review, validate, and provide direction on critical operational processes that impact in-stock and accuracy.
  • Partner with DM and store leadership to review store operating systems, policies, procedures, and processes for opportunities to improve the customer experience while controlling expenses and maximizing margins.
  • Coach and develop employees around the processes and tools that have a direct impact on the customer experience.
  • Deliver consistent reporting, provide trend analysis, and support the stores in the creation and deployment of plans to improve their financial performance.
  • Identify key areas for improvement, then challenge and encourage individuals and leadership teams to close the gaps.
Requirements
  • Bachelor's degree.
  • 5 years of experience in a retail or professional environment in LP or 5 years of experience in a multi-store big box retail experience.
  • Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems.
  • Experience working closely with cross-functional teams.
Preferred Qualifications
  • 10 years of experience in multi-store retail experience.
  • Experience working in an omni-channel retail environment.
  • Demonstrated experience analyzing business documents (P&L, exception reports, etc.).
  • Experience conducting quality reviews/audits.
  • Experience in using physical security systems (CCTV, EAS, etc.).
  • LPC/LPQ qualification.
  • Completion of a certified training program (Wicklander-Zulawski or Reed training).
Equal Employment Opportunity

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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