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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels and Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Interview, hire, train, and evaluate front desk staff to ensure excellent customer service and high-quality performance.
- Respond to guest requests, resolve issues, and provide solutions to ensure guest satisfaction and repeat business.
- Implement company programs and supervise front desk operations to maximize revenues, motivate staff, and maintain high-quality service standards.
- Supervise front desk agents, provide guidance, and ensure they meet performance expectations.
- Remain calm and composed in emergency situations, serving as a role model for staff and ensuring a safe and secure environment for guests.
- Resolve customer complaints and issues through thorough research and effective problem-solving.
- Authorize revenue allowances to remedy problems and ensure guest satisfaction.
- Comply with attendance rules and be available to work on a regular basis.
- Ability to communicate effectively in English.
- Self-starting personality with a positive attitude and even disposition.
- Maintain a professional appearance and manner at all times.
- Excellent communication and interpersonal skills to effectively deal with internal and external customers.
- Basic mathematical skills and ability to accurately input information using a computer system.
- Ability to stand, walk, and perform behind the front desk for extended periods.
- Ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports.
Our customers are our top priority. As a Front Desk Supervisor, you will be expected to remain professional at all times, treat all guests and associates with courtesy and respect, and provide exceptional customer service.
Work HabitsTo maintain a positive guest and associate experience, your work habits should meet and exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change, willing to learn new skills, and able to solve routine problems.
Safety and SecurityThe safety and security of our guests and associates is of utmost importance. As a Front Desk Supervisor, you will be expected to adhere to hotel security policies and procedures, report safety hazards and concerns, and maintain a safe and secure environment for guests.
