Assistant General Manager
4 days ago
Company Overview: Highgate Hotels is a leading hospitality management company with a strong presence in the US and internationally. We are committed to delivering exceptional guest experiences and driving hotel profitability.
Job Summary: We are seeking an experienced Assistant General Manager to join our team in San Francisco. The successful candidate will be responsible for driving revenue growth, improving guest satisfaction, and developing our management team.
Key Responsibilities:
- Lead hotel sales efforts, including client meetings and sales calls
- Tour operating departments daily to ensure high standards
- Conduct weekly staff meetings and training sessions
- Meet financial review dates and corporate directed programs
- Hold monthly financial reviews with department managers
- Develop managers for future advancement through competency training
- Participate in M.O.D. coverage and maintain direct contact with management trainees
- Adhere to Highgate Hotel policies and procedures
- Oversee and assist in the hotel budget process
- Ensure training in service standards and compliance with Highgate Hotel Garden Standard of the Week
- Assist in creating a positive team-oriented environment
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily
- Ensure all appropriate information for financial documents is received by the Corporate Office
- Ensure the cleanliness and maintenance of the physical property
- Forecast monthly the hotel's financial position
- Prepare and conduct all management interviews
- Motivate, coach, counsel, and discipline management personnel
- Perform other duties as requested by management
Requirements:
- At least 5-6 years progressive experience in a hotel
- Bachelor's Degree preferred
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective communication and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with Highgate Hotel Standards
- Comply with Highgate Hotel Standards and regulations
- Maximize efforts towards productivity and identify problem areas
- Ability to maintain confidentiality of information
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Salary Range: $100k - $140k/annual
Job Type: Full-time
Location: San Francisco, CA
Language: en-US
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