Assistant General Manager

2 hours ago


San Francisco, California, United States Courtyard S Francisco Union Sq Full time
Job Summary:

As a key member of the hotel management team, the Assistant General Manager plays a crucial role in ensuring the smooth operation of the hotel. This includes supervising operating departments, assisting the General Manager, and focusing on achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:
  • Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Assist the General Manager in revenue generation programs and participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Develop managerial and hourly employees through the implementation of Corporate-approved training programs and participate in bi-weekly one-on-one's with Department Heads to facilitate personnel development.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction and follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office and meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled and ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting, hiring, and training for Guest Services based on occupancy and be in the public areas during peak times greeting guests and offering assistance as needed.
Property Details:

Courtyard by Marriott San Francisco Union Square is a modern hotel located in the heart of downtown San Francisco, just 9 minutes' walk from Union Square. The hotel features modern rooms with early twentieth-century architecture, luxury bedding, and free WiFi.

Company Overview:

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.



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