Customer Service Representative
2 weeks ago
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team at Cemstone. As a key member of our customer-facing team, you will be responsible for processing ready-mix orders and customer service requests from our River Falls, WI and outlying area plants.
**Key Responsibilities**
* Process customer service and ready-mix orders in a timely and efficient manner
* Provide exceptional customer service to our clients, establishing strong working relationships with Cemstone employees and customers
* Coordinate with customers to adjust truck demand to meet proper delivery rates
* Assist customers with contractor sales and questions
* Communicate effectively with customers, colleagues, and management to ensure seamless order processing and customer satisfaction
**Requirements**
* High School Degree or General Education Degree (GED)
* Previous dispatching, customer service experience, and industry understanding preferred
* Good product knowledge of CS/Ready Mix, including tools, sealers, bag goods, and decorative concrete
* Basic computer skills for entering orders
* Knowledge of Western WI - East Metro and surrounding areas
* Ability to read and understand maps
**What We Offer**
* Medical Insurance
* Dental Insurance
* Life Insurance
* Retirement Plans
* Paid Time Off
* Wellness Programs
* Education Assistance
* Employee Assistance Program
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