Customer Service Representative

2 weeks ago


River Falls, Wisconsin, United States Cemstone Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Cemstone. As a key member of our customer-facing team, you will be responsible for processing ready-mix orders and customer service requests from our River Falls, WI and outlying area plants.

**Key Responsibilities**

* Process customer service and ready-mix orders in a timely and efficient manner

* Provide exceptional customer service to our clients, establishing strong working relationships with Cemstone employees and customers

* Coordinate with customers to adjust truck demand to meet proper delivery rates

* Assist customers with contractor sales and questions

* Communicate effectively with customers, colleagues, and management to ensure seamless order processing and customer satisfaction

**Requirements**

* High School Degree or General Education Degree (GED)

* Previous dispatching, customer service experience, and industry understanding preferred

* Good product knowledge of CS/Ready Mix, including tools, sealers, bag goods, and decorative concrete

* Basic computer skills for entering orders

* Knowledge of Western WI - East Metro and surrounding areas

* Ability to read and understand maps

**What We Offer**

* Medical Insurance

* Dental Insurance

* Life Insurance

* Retirement Plans

* Paid Time Off

* Wellness Programs

* Education Assistance

* Employee Assistance Program



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