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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Johnsonville. As a key member of our supply chain team, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Provide top-notch customer service and support to internal and external customers, acting as a company representative and advocate.
- Collaborate with customers, sales teams, brokers, and distribution centers to resolve customer service opportunities and ensure accurate orders and shipments.
- Regularly update customers on order status and any issues, executing and analyzing customer-related reports to drive process improvement.
- Act as the primary representative and contact for specific customer accounts, managing the escalation of issues within the Customer Service Team and facilitating cross-functional issue resolution.
- Perform root cause analysis to understand drivers of order failure and identify opportunities for continuous improvement.
- Participate in and lead cross-functional teams and meetings, monitoring processes to identify areas for improvement and managing metrics related to customer satisfaction.
- Bachelor's degree or significant equivalent experience required.
- 3-5 years' experience in customer service or supply chain preferred.
- Strong focus on customer success, creative problem-solving, and analytical skills, including proficiency with Business Software (SAP preferred) and Microsoft Suite (Excel, Word, PowerPoint).
- Excellent communication and relationship-building skills, with the ability to develop and maintain relationships with customer accounts, brokers, and sales teams.
- Organized, accurate, and detail-oriented, with the ability to prioritize and manage time effectively.
Since 1945, Johnsonville has been a family-owned company dedicated to making better ways to make, eat, and prepare crave-able sausage. We are a 3,000-member strong team that sells our famous sausage in all 50 United States and more than 40 countries. Our culture is built on the idea that developing our Members' talents is our top priority, leading to great business results. We call it The Johnsonville Way, and we hope you get to experience it for yourself.
