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Healthcare Operations Manager

2 months ago

Raleigh, North Carolina, United States CTS Health Full time

About CTSHealth: Our mission is to enhance the quality of life for children who have faced challenging circumstances beyond their control.

Position Overview: The Practice Manager will oversee the administrative and operational functions of our clinics, ensuring compliance with industry standards and regulations.

Key Responsibilities:

  • Manage daily operations of the clinics, ensuring efficient workflow and positive patient experiences.
  • Develop and implement policies and procedures that align with best practices.
  • Recruit, train, and evaluate administrative personnel.
  • Maintain accurate patient records through electronic health record systems.
  • Address patient inquiries and resolve complaints effectively.
  • Facilitate regular staff meetings and performance assessments.
  • Collaborate with the Medical Director to strategize on business growth and patient services.
  • Support team development through training and performance enhancement initiatives.
  • Ensure operational efficiency by troubleshooting issues and implementing solutions.
  • Conduct marketing initiatives to promote clinic services and gather patient feedback.
  • Possess a solid understanding of medical billing and insurance processes.

Qualifications:

  • Bachelor's degree preferred or equivalent experience in practice management.
  • Experience in behavioral health is advantageous but not mandatory.
  • Proven management experience with a team of more than ten individuals.
  • Familiarity with electronic health records is essential.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • 401K matching program.
  • Paid vacation and holidays.
  • Short-term disability insurance and employee assistance programs.

Compensation: Competitive salary range of $55,000 - $60,000.