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Service Technician

2 months ago

Danbury, Connecticut, United States Crane Payment Innovations Full time

Service Technician - Field Operations

Location: CT, Danbury

Department: Field Support

Employment Type: Full Time

Have you ever interacted with self-service kiosks or payment terminals? If so, you have experienced the technology developed by Crane Payment Innovations (CPI).

We are a leader in payment technology, facilitating over 4 billion transactions weekly across more than 143 currencies globally. Our solutions encompass cash, coins, cards, and mobile payments, ensuring seamless transaction experiences through advanced validation devices and management software.

Based in Malvern, PA, CPI boasts a workforce of over 2,500 associates, with multiple manufacturing facilities, corporate offices, and service branches worldwide.

We are currently seeking a dedicated Service Technician - Field Operations to support the Danbury and surrounding areas.

Role Overview:

The primary objective of this position is to maintain, repair, upgrade, and conduct preventative maintenance on coin and currency systems, ATMs, software, and specialized office equipment at client locations in the Danbury area. The technician will collaborate closely with sales and service teams at their branch.

Key Responsibilities:

  • Perform maintenance, upgrades, and repairs on company equipment.
  • Travel daily to client sites using a company vehicle.
  • Coordinate with branch personnel to meet client requirements.
  • Respond to customer service requests within established timelines.
  • Participate in extended hours coverage and on-call duties as needed.
  • Maintain an organized inventory of vehicle stock parts.
  • Ensure cleanliness and upkeep of the company vehicle, including regular service intervals.
  • Safeguard company-issued assets, including tablets and mobile devices.
  • Complete additional tasks as assigned.

Qualifications:

  • Experience in a technical service role or similar field.
  • High level of integrity and professionalism.
  • Ability to access highly secure environments.
  • Occupational licenses may be required based on territory.
  • Strong electromechanical skills.
  • Excellent verbal and written communication abilities.
  • Attention to detail and ability to proofread work.
  • Proficient in iOS, MS Office, and Windows operating systems.
  • Personable and able to work effectively with diverse teams.
  • Strong customer service communication skills.
  • Positive and resilient attitude in challenging situations.
  • Adept at interpreting body language and verbal cues.
  • Creative problem-solver with determination to tackle difficult tasks.
  • Highly organized with the ability to prioritize effectively.
  • Self-motivated and capable of working independently.
  • Ability to manage multiple projects simultaneously.
  • Goal-oriented with a focus on meeting deadlines.

Physical Requirements:

  • Willingness to travel and spend approximately 90% of time on the road servicing equipment, with occasional overnight travel.
  • Ability to lift and transport equipment weighing 50 pounds or more.
  • Physical stamina for kneeling, bending, and lifting during service tasks.
  • Manual dexterity for handling tools and equipment.
  • Capability to stand for extended periods while servicing equipment.

Attributes for Success:

  • High energy and ability to manage multiple projects alongside daily responsibilities.
  • Strong analytical and problem-solving skills.
  • Ability to build credibility and make informed decisions.
  • Results-oriented with sound judgment.
  • Team player within a collaborative environment.
  • Exceptional communication skills, both verbal and written.

What We Offer:

  • Competitive salary packages.
  • Paid time off and sick leave.
  • Comprehensive medical, dental, and vision insurance.
  • Flexible spending accounts.
  • Life insurance and disability coverage.
  • 401K plan with company contributions.
  • Opportunities for community engagement.

Crane Payment Innovations is committed to fostering a diverse workforce. All applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin, in accordance with applicable laws.