Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Analytical and Combustion Systems (ACS). As a Service Coordinator, you will play a critical role in managing the logistics of service technicians, both locally and internationally, within a dynamic office setting.
The ideal candidate will possess excellent organizational skills, the ability to thrive in a fast-paced environment, and a professional demeanor. They should be adept at coordinating schedules, communicating effectively with technicians and clients, and ensuring that service appointments are efficiently arranged and executed.
Key Responsibilities
- Direct contact with customers: Interacting directly with customers to address their service needs, answer inquiries, and provide assistance.
- Arrange service visits to jobsites: Scheduling and coordinating service visits for technicians to various job sites, ensuring timely and efficient execution of service tasks.
- Prepare and issue quotes: Generating quotes for services requested by customers, detailing the scope of work and associated costs.
- Issue purchase orders as required: Creating purchase orders for necessary equipment, parts, or materials needed for service projects, ensuring proper documentation and procurement.
- Invoicing: Generating and sending invoices to customers for completed services, tracking payments, and ensuring accuracy in billing.
- Arrange parts as needed for incoming or ongoing projects: Coordinating the procurement and delivery of required parts or components for service projects, ensuring that technicians have the necessary resources to complete their tasks.
- Handle fast-paced ever-changing work calendar/schedule: Managing a dynamic and frequently changing work calendar and schedule, adapting to new service requests, emergencies, or changes in priorities.
- Answer incoming calls: Fielding incoming calls from customers, technicians, and other stakeholders, addressing inquiries, scheduling service appointments, and providing assistance as needed.
Requirements
- At least 2 years' experience: Prior experience in a similar role, demonstrating a strong understanding of service coordination processes and requirements.
- Ability to multitask: Capable of managing multiple tasks and priorities simultaneously, efficiently allocating resources and addressing competing demands.
- Can-Do attitude: Demonstrating a proactive and positive attitude, with a willingness to take on challenges and find solutions to problems as they arise.
- Experience in QuickBooks and ability to learn other software: Proficiency in QuickBooks or similar accounting software, with the ability to quickly learn and adapt to other software tools used in the role.
- Professionalism: Maintaining a high level of professionalism in all interactions with customers, colleagues, and stakeholders, representing ACS in a positive and professional manner.
- The ability to learn and calm demeanor: Openness to learning new processes and procedures, combined with a calm and composed demeanor, especially in high-pressure or challenging situations.
About ACS
Our team works hand in hand with consulting engineers, building owners, and contractors to design boiler room solutions that ensure a successful new or updated plant.
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Danbury, Connecticut, United States Analytical and Combustion Systems Full time{"h1": "Service Coordinator Job Description", "p": "At Analytical and Combustion Systems, we are seeking a skilled Service Coordinator to manage the logistics of service technicians, both locally and internationally, within a dynamic office setting. The ideal candidate will possess excellent organizational skills, the ability to thrive in a fast-paced...
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