Business Technology Support Specialist
4 weeks ago
Pencor Services Inc is seeking an experienced Business Technology Support Specialist to join our team. This role offers a competitive salary of $60,000 - $80,000 per year, depending on experience.
Job DescriptionThis direct customer-facing position requires outstanding communication and interpersonal skills. As a Business Technology Support Specialist, you will be responsible for providing remote and onsite support for Microsoft virtual environments, Cloud backups, and other MSP-related services. Key responsibilities include designing and installing LANs and Windows-based domains, providing pre-sales support, and interfacing with customers' hardware and software vendors to identify and resolve problems.
Required Skills and QualificationsTo be successful in this role, you will need:
- An associate degree in a related field combined with 3 years minimum industry experience and certifications, or 5+ years' minimum experience supporting SMB, enterprise data and communications environments;
- Current MCSE and Cisco Certifications preferred;
- Established residency in Pennsylvania;
- Valid PA Driver's License and good driving record;
- VMWare or Hyper-V Experience;
- Previous experience with the design and implementation of clustered server environments, virtual environments, and management of MS Cloud services;
- Extensive experience with Active directory as well as hosted and on-premise applications;
- Proven experience supporting L2/L3 networks in SMB and enterprise environments;
- Knowledge of wireless system design and support up to and including 802.11AC standards;
- General knowledge of the full range of products and capabilities typically found in an SMB environment;
- Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware, and vSAN technologies recommended;
Pencor Services Inc offers a comprehensive benefits package, including excellent health insurance, retirement savings plan, and paid time off.
OthersThis is a full-time position that requires travel within our company's service footprint when needed.
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