Telecom Support Specialist

2 weeks ago


Milford, Massachusetts, United States CompuCom Full time
Telecom Analyst Job Description

We are seeking a skilled Telecom Analyst to join our team onsite in Milford, MA. As a key member of our IT team, you will be responsible for providing top-notch support for our phone systems and network infrastructure.

Key Responsibilities:
  • Replace desktop and wall-mounted phones
  • Provide cellular phone support, including setup, ordering, and management
  • Attach wall mounting plates to hang phones
  • Unpack and set up new handsets
  • Maintain and repair phone systems, including Avaya replacement
  • Set up accounts in RingCentral software
  • Create Teams accounts to integrate soft phones on desktops
  • Complete site surveys to verify jack placements, numbers, and wiring completion
  • Log site survey information onto building maps and spreadsheets
  • Uninstall old phones and collect them
  • Respond to tickets to assist end users with phone integration configuration into Teams
Requirements:
  • Must have Helpdesk experience
  • Knowledge of 166 punch down block and patch panel
  • MS Teams / Logi Tap Video conferencing knowledge is a plus
  • Voice porting knowledge
  • Basic understanding of DHCP and ethernet network
  • Poly Phone support knowledge
  • Poly and Jabra headset support knowledge
  • Experience with RingCentral (training provided if no experience available)
  • Experience with Avaya is a plus
  • Teams knowledge
  • Ability to lift up to 50 lbs.
  • Strong communication skills
  • Ability to work independently and repeat tasks without assistance
What We Offer:

We offer a comprehensive benefit package, including health insurance, 401k, basic life insurance, and paid time off. We are an equal employment opportunity employer and welcome applications from diverse candidates.


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