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Healthcare Operations Manager

2 months ago

Austin Texas, United States CommUnityCare Health Centers Full time
Job Summary

CommUnityCare Health Centers is seeking a skilled and experienced Healthcare Operations Manager to lead our Community Health Program. This is a critical role that requires a strong understanding of healthcare operations, community health, and program management.

Key Responsibilities
  • Provide direct healthcare services to patients, including identifying and assisting with patient needs for social services resources and health navigation.
  • Empower patients and families to set goals and be active participants in their care, and advocate for individual and community health needs.
  • Coordinate the development and implementation of program goals and objectives, working in collaboration with healthcare supervisors and managers.
  • Oversee tasks that optimize workflow, identify new protocol opportunities, and provide suggestions to continually improve processes and the patient experience.
  • Provide feedback to and work collaboratively with the healthcare leadership team to improve healthcare services, offer additional healthcare services, and achieve healthcare goals.
  • Train staff members on workflows and processes.
  • Work across disciplines and department teams and community-based organizations to help CommUnityCare meet its organizational goals.
  • Train staff in performance of job duties, assign job tasks, and monitor task completion.
  • Ensure that all staff are trained to effectively perform their required responsibilities and provided with an overview of the healthcare program performance goals and objectives through regular communication.
  • Provide team members with additional training as needed.
  • Effectively organize training materials for new employees.
  • Oversee the daily activities of the staff to ensure the team meets department standards.
  • Answer healthcare team members' day-to-day questions.
  • Lead team huddles.
  • Create and adjust the healthcare team's monthly schedules.
  • Perform grant-related duties per the terms and conditions of the grant, including maintaining all data and programmatic report outs.
  • Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
  • Develop engaging and informative training material for healthcare, tailored for both CommUnityCare staff and patient audiences.
  • Lead dynamic training sessions and presentations.
  • Seek opportunities and implement goals for own professional development.
  • Develop and maintain favorable internal relationships, partnerships with colleagues, including clinical managers, clinical supervisors, clinical support staff, providers, and business office staff.
  • Serve as a proactive liaison to healthcare supervisors and managers to facilitate data engagement by the expanded care teams supporting population health and value-based principles.
  • Compile data/information for reports.
  • Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions related to quality assurance, patient care, and other related topics within the clinic.
  • Complete all direct and indirect care documentation in a timely manner and ensure patient records are current and complete.
  • Act as a patient and family advocate to ensure that services are delivered to meet the needs of patients and families, as well as appropriate use of resources.
  • Comply with all regulatory and accreditation standards, including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards, and to identify opportunities to improve patient outcomes.
  • Perform any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.
Qualifications
  • High School diploma or equivalent required.
  • Associate's Degree in Health or Human Services related field preferred.
  • 3 years working within a community health setting in a healthcare role or a community-based human service agency as a Community Health Worker (CHW), health educator, community outreach worker, or community organizer required.