Network Operations Center Technician
1 week ago
This is an entry-level position with our Network Operation Center. As a NOC Technician, you will provide monitoring services for all State of Alabama LAN/WAN data circuits. Your responsibilities will include monitoring communications networks and equipment, and other systems to recognize alarms, alerts, and faults, and responding to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
Key Responsibilities:
- Monitor communications networks and equipment, and other systems to recognize alarms, alerts, and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
- Responsible for maintaining professional and credible relationships with network vendors, state agencies, and OIT personnel to enhance customer service and facilitate problem resolution.
- Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information, and/or status updates in a timely and accurate manner.
- Follow up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.
- Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk, and ServiceNow.
Requirements:
- High School Diploma or GED.
- Some college and/or Associates Degree in an IT field is preferred.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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