NOC Technician

1 week ago

Montgomery, Alabama, United States Della Infotech Full time
Job Title: NOC Technician

This is an entry-level position with our Network Operation Center. As a NOC Technician, you will be responsible for monitoring services for all State of Alabama LAN/WAN data circuits.

Key Responsibilities:
  • Monitor communications networks and equipment, and other systems to recognize alarms, alerts, and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
  • Maintain professional and creditable relationships with network vendors, state agencies, and OIT personnel to enhance customer service and facilitate problem resolution.
  • Create and update information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information, and/or status updates in a timely and accurate manner.
  • Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.
  • Provide technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk, and ServiceNow.
Requirements:
  • Learner/entry-level role with 6-12 months of knowledge and/or experience with LAN/WAN maintenance and support.
  • 6-12 months of call center/service desk experience.
  • Good customer service skills.
  • Experience and/or knowledge of voice and data circuits, including troubleshooting and research.
  • Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).
Preferred Qualifications:
  • Typically has 6-12 months of IT work experience or college equivalent coursework in infrastructure/network environments.
  • Some college and/or Associates Degree in an IT field.
Additional Information:

This position will convert to the merit system. Currently budgeted 6 months. In-person interviews will be conducted. Will be required to work on Federal and State holidays. Will train on day shift from 8AM to 4PM then switch to 3rd shift. Will work alternating (every 3rd) weekends.

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