Customer Service Representative

1 day ago


Carrollton, Texas, United States Walman Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Walman Optical Company. As a key member of our Imagewear Division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Meet personal and team performance targets, including call handling quotas
  • Retrieves customer information, stock status, and purchase order history, and makes changes to customer orders
  • Handle customer complaints, provide solutions and alternatives, and follow up to ensure resolution

Requirements:

  • High School Diploma or equivalent
  • Proven customer support experience
  • Excellent communication and presentation skills
  • Strong telephone and active listening skills
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritize, and manage time effectively

Benefits:

  • Competitive salary
  • Medical insurance
  • Dental insurance
  • Life insurance
  • LTD
  • PTO
  • 401(k) with company match
  • Employee Stock Ownership Plan (ESOP)

Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.



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