Sales Gallery Team Lead

4 days ago


Carlsbad, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled Sales Gallery Team Lead to join our team at Hilton Grand Vacations. As a Sales Gallery Team Lead, you will be responsible for supervising the Sales Gallery Team and ensuring a positive and productive environment for our tour guests and Sales team.

Key Responsibilities
  • Supervise Sales Gallery Team Members' tasks, including greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
  • Monitor and maintain the opening and closing of the Sales Gallery, and assist the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
  • Assist with gifting preparation and administration.
  • Request replenishments as needed and lead the inventory for each Team Member, and report any discrepancies.
  • Assist with interviewing Team Members and actively train Sales Gallery Team Members 1:1 during their onboarding process.
Requirements
  • High School Diploma
  • 3+ years of experience in Operations, Front Desk, or Reservations in a hospitality capacity
  • Previous training experience
  • Ability to work a flexible schedule, including weekends
  • Effective communication skills, both written and verbal, and the ability to comprehend simple instructions and short correspondence
  • Strong dedication to the consistent delivery of quality guest service
Preferred Qualifications
  • Bachelor's Degree
  • Previous experience with CHORUS and VOICE systems
What We Offer
  • Excellent benefits package, including medical, dental, and vision insurance from day one
  • Financial wellness program, including a 401k plan with company match, life insurance, and company stock purchase program
  • Team Member Travel Program, offering discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • Hourly wage of $21 per hour


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