Sales Gallery Reception Lead

1 month ago

Carlsbad, United States Hilton Grand Vacations Full time
Job Description

A Sales Gallery Reception Lead supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team

The Team Lead provides training and support to the Sales Gallery Front Desk team on how to provide the highest level of customer service with all guests at the gallery.

Here's why you'll love it here

  • We offer an excellent benefits package to our full-time Team Members that include:
  • Medical, Dental, and Vision insurance from day one.
  • Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
  • Generous Paid Time Off Program.
  • Paid Sick Days.
  • Team Member Recognition and numerous learning and advancement opportunities and more.
  • Hourly wage of $21 per hour.
Responsibilities:
  • Supervises Sales Gallery Team Members’ tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
  • Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
  • Assists with gifting preparation and administration.
  • Responsible for requesting replenishments as needed and leading the inventory for each Team Member, and reporting any discrepancies.
  • Assists with interviewing Team Members. Actively trains Sales Gallery Team Members 1:1 during their onboarding process. Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.
Qualifications

Why Choose Hilton Grand Vacations?

Join a team that values your success with top-notch action line and inhouse training that is setting the standard in our industry.

We will support you with continuing education training, comprehensive resources, and a commitment to excellence. We redefine standards in the timeshare industry, providing unparalleled opportunities for growth and success.

What are we looking for?

  • High School Diploma
  • 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
  • Previous training experience
  • Ability to work a flexible schedule including weekends
  • Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
  • Strong dedication to the consistent delivery of quality guest service
Preferred Qualifications:
  • Bachelors Degree
  • Previous experience with CHORUS and VOICE systems

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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