Contract Manager

3 days ago

San Francisco, California, United States Brightidea Full time
Job Title: Contract Manager

We are seeking an experienced Contract Manager to join our team at Brightidea. As a Contract Manager, you will be responsible for managing and optimizing our contract renewal process, ensuring smooth operations and fostering long-term client relationships.

Key Responsibilities:
  • Contract Renewal Management: Oversee the end-to-end renewal process for all SaaS contracts, develop and execute strategies to maximize renewal rates and revenue growth, and prepare and review contracts to ensure accuracy and compliance with company policies.
  • Client Engagement: Act as the primary point of contact for clients during the renewal phase, address client inquiries, resolve issues, and negotiate terms to ensure mutual satisfaction.
  • Collaboration and Coordination: Collaborate with customer success and finance teams to streamline the renewal process and address any contractual or financial concerns, provide insights and recommendations to improve the renewal process and enhance client experience, and coordinate with the customer success team to understand client needs and tailor renewal offers accordingly.
  • Documentation and Reporting: Maintain accurate records of all renewal contracts, amendments, and correspondence, generate regular reports on renewal performance, including metrics on renewal rates, revenue, and client feedback, and ensure all contract documentation is up-to-date and compliant with company standards.
  • Compliance and Risk Management: Monitor and manage contract compliance to mitigate risks and ensure adherence to terms and conditions, identify potential issues or discrepancies and work with relevant teams to resolve them promptly.
Requirements:
  • Deep connection with our mission: We are looking for someone who shares our passion for innovation and our commitment to helping large companies succeed.
  • Bachelor's degree in Business Administration, Law, or a related field: A degree in a relevant field is required, and an advanced degree or certification in contract management is a plus.
  • Prior experience in contract management: We are looking for someone with at least 5 years of experience in contract management, preferably in the SaaS industry.
  • Exceptional negotiation, communication, and interpersonal skills: You will be working closely with clients and internal teams, so strong communication and negotiation skills are essential.
  • Proficiency in contract management software and CRM tools: You should be proficient in contract management software and CRM tools, and be able to adapt quickly to new systems.
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience: We are a collaborative team, and we are looking for someone who shares our passion for building a world-class customer experience.
About Brightidea:

Brightidea is a software platform that helps organizations be more efficient with their R&D investments. We are a tight-knit, entrepreneurial-minded team of self-starters who show up every day with a singular mission: to create a world where the best ideas win.

We are ambitious, bold, highly-collaborative, focused, and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges. If you identify with being humble, T-shaped, and relentlessly resourceful, then this could be the perfect team for you to shine in.

We believe that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.

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