Hotel Service Representative

4 weeks ago


Raleigh, North Carolina, United States Summit Hospitality Group Full time

About the Job
The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing memorable service to guests while conducting daily operations.

Key Responsibilities:
• Provide customer service to guests in an intelligent and professional manner
• Run shift reports/journals from Front Office Systems
• Prepare daily arrivals/departure reports with a strong focus on guest requests
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift

Requirements:
• Two years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrated planning and organizational ability
• Able to prioritize and quickly change direction as needs arise

Benefits:
• Flexible work schedule including weekends
• Competitive hourly rate of $14-16 per hour
• Opportunities for career growth and development within the company



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