Network Operations Center Specialist

3 days ago


Zionsville, Indiana, United States Insight Global Full time
Job Title: Network Operations Center Operator

Insight Global is seeking a highly skilled Network Operations Center Operator to join our team in Zionsville, IN. As a key member of our NOC team, you will be responsible for monitoring and maintaining the health of our IT network infrastructure, identifying and resolving issues in a timely manner, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Monitor and analyze network performance, identifying potential issues and taking proactive measures to prevent downtime
  • Respond to and resolve incidents in a timely and efficient manner, escalating issues to leadership as needed
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall network performance
  • Develop and maintain knowledge of IT network, systems, and application infrastructure monitoring tools and technologies
  • Provide clear and concise communication to stakeholders, including technical and non-technical teams
Requirements:
  • Associate's degree from an accredited college or university in a related technical discipline, or equivalent combination of education and experience
  • 2+ years of experience in IT network monitoring and incident management, preferably in a NOC environment
  • Strong understanding of IT network, systems, and application infrastructure monitoring tools and technologies
  • Excellent communication and problem-solving skills, with ability to work effectively in a team environment
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
What We Offer:
  • Competitive hourly rate: $35-$45/hour
  • Comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Opportunities for professional growth and development in a dynamic and supportive team environment


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