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IT Training and Support Specialist

2 months ago

Richmond, Virginia, United States Franklin Fitch Full time

Job Summary:

We are seeking a highly skilled IT Training and Support Specialist to join our team at Franklin Fitch. As a key member of our technology team, you will be responsible for designing and delivering training programs, providing end-user support, and ensuring the smooth operation of our IT function.

Key Responsibilities:

  • Create training materials and establish the curriculum for our training programs.
  • Host Q&A sessions for end-users on new software and platform roll-outs.
  • Evaluate training needs, identify areas for development, and engage in continuous improvement.
  • Provide end-user support on technical issues, taking escalations from our helpdesk team.

Requirements:

  • Experience in a law firm is highly desirable, working with legal applications.
  • Experience training end-users on MS Office, VBA, iManage, and Windows.
  • Ability to troubleshoot technical issues and provide excellent customer service to end-users.
  • Be a self-starter who is always looking for ways to improve the end-user experience.

What We Offer:

  • Opportunity to have a seat at the table when it comes to defining the curriculum.
  • Working in a collaborative environment where new ideas are encouraged.
  • Access to some of the best tools on the market, in a firm that invests heavily in technology.