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Account Manager

1 month ago

Las Vegas, Nevada, United States Spiro Services Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our Sales team at Spiro Services. As an Account Manager, you will be responsible for working in partnership with Account Executives and other team members to meet objectives and exceed client expectations by delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget.

Key Responsibilities
  • Manage details relative to client's convention program and associated projects, including preparation of contracts and revenue and cost estimating.
  • Prepare standard package of marketing materials for presentations, data requests and other special projects as appropriate to retain and grow business.
  • Coordinate with all internal departments (or within another General Service Contractor) all phases of show planning, including scheduling Put to Work meetings and preparing required materials for local operations teams.
  • Coordinate the production process associated with all assigned projects, managing projects on an as-needed basis.
  • Attend Job Update Meetings and provide information needed for a successful project, verifying work order information with Operations Managers and consolidating and reconciling all work orders.
  • Provide on-site support as needed/scheduled, documenting show-site notes and assisting Account Executive in post-show review documents as necessary.
  • Regularly and accurately report time on a weekly basis, providing timely updates/reports as required.
Requirements
  • Bachelor's Degree or equivalent level of industry experience.
  • Convention and Trade show industry experience preferred.
  • Ability to work well under pressure in a fast-paced environment while meeting tight deadlines.
  • Ability to analyze available information and make sound decisions, with excellent organizational and time management skills.
  • Ability to work independently, with excellent computer skills.
  • Ability to work in a consultative manner with clients of varied levels internally and externally, with travel up to 35%.
  • Foresight to anticipate clients' needs/requests and act accordingly, with interpersonal skills and ability to develop a strong rapport with the client/coworkers.
  • Approachable, engaging, and likable, with articulate and polished communication skills.
  • Organizational skills and ability to multi-task, managing clients' multiple shows/priorities.
  • Ability to proactively provide practical solutions in an ambiguous environment, with the ability to interact and lead union labor.
  • Must be available to work nights, weekends, and at show site, with a position averaging 60-70 hours per week during peak show periods.
What We Offer
  • Remote Environment
  • Full Benefits Package
  • 401K Vesting Immediately
  • Psychological Safety
  • Diversity, Inclusivity, and Belonging Culture
  • Employee-Led Resource Groups
  • Spiro*YOU Professional Development & Learning Programs
  • Employee Events