Customer Service Representative

3 weeks ago

Brainerd, United States Joann Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Team Member at our Brainerd, MN location. As a Part Time Team Member, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation while serving them at the cutting counter, cash register, and sales floor.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: 1-3 years of experience in a customer-centric environment preferred.
  • Availability: Part-time status requires availability that meets the needs of the store. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.
Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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