Technical Field Support Specialist

2 weeks ago

Eagan, Minnesota, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we are driven by a collective mission - empowering individuals to excel in critical moments. Our commitment to safety is at the forefront of everything we do, as we strive to create a secure environment for all. We are dedicated to developing top-tier technologies that span the entire safety and security landscape, including essential communication devices, AI-enhanced video surveillance, and integrated command center solutions. Our goal is to connect public safety organizations and businesses, facilitating the vital collaboration needed to assist those in distress. The impact of our work is profound.

Department Overview
At Motorola Solutions, we enable individuals to perform at their best when it matters most. Our innovations help first responders navigate challenging situations effectively. Our endeavors are meaningful, impactful, and at the cutting edge of technology, and we invite you to explore this dynamic field. We are recognized as the best in our industry.

Motorola Solutions stands as a global leader in professional mobile communication systems, boasting a rich history of technological advancements and a worldwide network of established systems. Our primary focus is on implementing mission-critical digital mobile communication systems for Commercial Communications clients, particularly in support of advanced land mobile radio systems.
Job Description

The Technical Field Support Specialist will deliver expert assistance for specialized systems and product applications. Key responsibilities include: advanced diagnostics of software-driven electronics, setup of communication system infrastructure, and performance enhancement of RF and broadband architectures, encompassing legacy analog and advanced digital systems.

Key Responsibilities:
  • Optimize and support intricate communication systems and software applications, including advanced diagnostics of software-driven electronics, setup of communication system infrastructure, and performance enhancement of RF and broadband systems.
  • Maintain, optimize, test, and document complex communication systems.
  • Conduct preventative maintenance routines to ensure optimal system functionality, focusing on trend analysis and documentation of findings.
  • Manage server hardware/OS and software infrastructure maintenance, troubleshooting to resolve system/application-related issues.
  • Develop solutions for challenging technical problems encountered during system maintenance, upgrades, or support tasks.
  • Collaborate with engineering, project management, and sales teams to effectively maintain, optimize, and support advanced communication systems that meet or exceed client expectations.
Qualifications:
  • Network+, CompTIA, or a related certification is highly desirable.
  • Proficient in the installation, configuration, and maintenance of computer networks, including cabling, routers, switches, firewalls, and bridges.
  • Understanding of RF, telecommunications, and wired communication systems, such as local area networks (LAN) and wide area networks (WAN).
  • Knowledge of computer systems (including hardware, operating systems, and applications) and intermediate networking skills.
  • Skilled in using test equipment (e.g., T1 and Ethernet testers, antenna system analyzers, communication systems analyzers, spectrum analyzers, Cat 5 and Cat 6 cable testers, wattmeters, etc.).
  • Experience with logging and recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
  • Preferred experience with LTE or Private LTE systems, particularly Nokia systems, Juniper routers, and Aruba switches configuration.
  • Self-motivated and capable of rapidly learning new system types and technologies as they are introduced.
  • Excellent verbal and written communication skills.
  • Must possess a current, valid driver's license with no traffic violations.
Additional Information:

This role requires the Technical Field Support Specialist to be present at customer sites regularly. The position involves physical demands, including the ability to lift and operate equipment.

Security Clearance:
This position necessitates obtaining a government security clearance within a specified timeframe after employment commencement.

Basic Requirements:
  • 8+ years of technical work experience.
  • Associate's degree, technical school certification, military training, or equivalent on-the-job experience.
  • Requirement to obtain a government security clearance within a specified timeframe after employment commencement.
Travel Requirements:
50-75%
Relocation Provided:
None
Position Type:
Experienced
Referral Payment Plan:
Yes

Our U.S. Benefits Include:
  • Incentive Bonus Plans.
  • Medical, Dental, and Vision benefits.
  • 401K with Company Match.
  • 10 Paid Holidays.
  • Generous Paid Time Off Packages.
  • Employee Stock Purchase Plan.
  • Paid Parental & Family Leave.
  • And more.
EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to excel in their roles to fulfill the promise of a safer world. If you are interested in joining our team but feel that you may not meet all preferred qualifications, we encourage you to share why you believe you would be a valuable addition to our organization.

We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions.

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