Front Desk Representative
2 weeks ago
The Front Desk Agent is responsible for providing exceptional guest services, including registration and check-out, PBX operations, mail and message service. This role requires accuracy with daily accounting procedures and adherence to essential hospitality standards.
Key Responsibilities- Provide high-level customer service to guests
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests
- Check in and out hotel guests in a confident, professional, and friendly manner
- Answer phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete daily tasks on the appropriate checklist by the end of the shift
- Follow established key control policy and maintain a well-presented appearance
- Ensure proper credit policies are followed and verify credit limit reports
- Submit lost and found articles with a completed report
- Assist with Concierge services and provide knowledge of the immediate area, services, attractions, and events
- Monitor room availability and review daily selling status using the yield management system
- Attend department meetings and perform other duties as directed by the immediate supervisor
- High school diploma or general education degree (GED)
- Six months to one year of related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables
The work environment is moderate, with occasional lifting and/or moving up to 25 pounds. The employee must be able to adjust focus and perform tasks in a fast-paced environment.
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Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Hampton Memphis SW Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Memphis SW. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesProvide warm and welcoming...
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Front Desk Representative
3 weeks ago
Memphis, Tennessee, United States Davidson Hospitality Group Full timeFront Desk Agent Role at Davidson Hospitality GroupWe are seeking a skilled and friendly Front Desk Agent to join our team at Davidson Hospitality Group. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Greet and welcome guests with a...
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Front Desk Representative
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Memphis, Tennessee, United States Highgate Hotels Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent...
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Front Desk Representative
3 weeks ago
Memphis, Tennessee, United States Highgate Hotels Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent...
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Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Davidson Hospitality Group Full timeFront Desk Agent FTWe are seeking a highly energetic and people-oriented individual to join our team as a Front Desk Agent. As the friendly face of our hotel, you will be responsible for creating exceptional guest experiences.Key Responsibilities:Provide warm and welcoming service to guestsManage front desk operations, including check-in and check-out...
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Front Desk Representative
2 days ago
Memphis, Tennessee, United States Aimbridge Hospitality Full timeFront Desk Agent OpportunityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Key Responsibilities:Greet and welcome guests, providing exceptional customer service.Manage the telephone switchboard, handling incoming and outgoing calls.Respond to guest inquiries about hotel services and facilities.Process check-ins and check-outs,...
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Front Desk Representative
1 month ago
Memphis, Tennessee, United States Davidson Hospitality Group Full timeAbout the Role:We are seeking a highly motivated and people-oriented individual to join our team as a Front Desk Agent at Davidson Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring a warm and welcoming atmosphere for our guests.Key Responsibilities:Provide exceptional...
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Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Crestline Hotels & Resorts Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crestline Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key...
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Front Desk Representative
3 weeks ago
Memphis, Tennessee, United States Dave & Buster Full timeJob Title: Front Desk/HostAbout the Role:Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Front Desk/Host, you will play a crucial role in ensuring our Guests have a positive and welcoming experience from the moment they enter our venue. Your strong communication skills and ability to multitask will be essential...
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Hotel Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Best Western Shelby Inn & Suites Full timeHotel Front Desk Receptionist Job DescriptionWe are seeking a highly skilled and professional Hotel Front Desk Receptionist to join our team at Best Western Shelby Inn & Suites. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...
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Front Desk Representative
3 weeks ago
Memphis, Tennessee, United States Hampton Inn Memphis Walnut Full timeJob Title: Front Desk AgentAt Hampton Inn Memphis Walnut, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay for our guests.Responsibilities:Provide...
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Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProvide attentive and courteous service to...
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Hotel Front Desk Representative
1 week ago
Memphis, Tennessee, United States Town Pump Full timeHotel Front Desk Agent Job DescriptionThe Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key...
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Front Desk Supervisor
3 weeks ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeJob Title: Front Desk SupervisorAre you a customer-focused professional with a passion for hospitality? We are seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. You...
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Front Desk Representative
3 weeks ago
Memphis, Tennessee, United States Aimbridge Hospitality Full timeJob SummaryPart-Time Front Desk Agents are responsible for providing exceptional guest service during their stay and ensuring a smooth check-in and check-out process.Key Responsibilities:Register guests and process their accountsProvide information and assistance to guests regarding hotel amenities and servicesHandle guest complaints and resolve issues in a...
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Front Desk Supervisor
2 days ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeFront Desk SupervisorSheraton Memphis Downtown is a renowned hotel in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Supervisor, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel provides a range of employment opportunities,...
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Front Desk Representative
4 weeks ago
Memphis, Tennessee, United States Best Western Group Full timeJob Summary: As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay experience.Responsibilities:Register guests, assign rooms, and accommodate special requestsMaintain an inventory of vacancies, reservations, and room assignmentsWork with the reservations department to...
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Front Desk Associate
3 days ago
Memphis, Tennessee, United States Davidson Hospitality Group Full timeFront Desk Agent RoleAt Davidson Hospitality Group, we're seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you'll be responsible for delivering exceptional guest experiences.Key Responsibilities:Greet and welcome guests with a warm and friendly attitude, setting the tone for a memorable stay.Efficiently handle...
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Front Desk Manager
4 weeks ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeFront Desk Manager Job DescriptionSheraton Memphis Downtown is a renowned hotel located in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Manager, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.Key Responsibilities:Oversee the daily...
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Front Desk Manager
2 weeks ago
Memphis, Tennessee, United States Sheraton Memphis Downtown Full timeFront Desk Manager Job DescriptionSheraton Memphis Downtown is a renowned hotel located in the heart of downtown Memphis, Tennessee, offering a dynamic and exciting work environment. As a Front Desk Manager, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.Key...