Front Desk Representative

9 hours ago


Memphis, Tennessee, United States Dave & Buster Full time
Job Title: Front Desk/Host

About the Role:

Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Front Desk/Host, you will play a crucial role in ensuring our Guests have a positive and welcoming experience from the moment they enter our venue. Your strong communication skills and ability to multitask will be essential in guiding our Guests through their retail, game rental, and dining experiences.

Key Responsibilities:

  • Deliver exceptional Guest service by providing a warm welcome, answering questions, and resolving any issues that may arise.
  • Coordinate game rentals, merchandise sales, and telephones to ensure a seamless experience for our Guests.
  • Keep the Front Desk and Host station clean and organized, ensuring all menus are stocked and properly maintained.
  • Manage wait times and communicate information to Guests, Team Members, and Managers as needed.
  • Process transactions accurately and efficiently, delivering silverware to Guests as they are seated.
  • Sell merchandise from the Front Desk and complete 'To Go' order transactions for Guests.
  • Ensure all areas are up to standard, discussing problem areas with the Manager as needed.
  • Conduct merchandise inventory during and after shifts, if applicable.
  • Maintain a favorable working relationship with all Team Members to foster a cooperative and harmonious working climate.

Requirements:

  • High school diploma or equivalent required.
  • Previous restaurant, retail, or cashier experience preferred but not required.
  • Ability to communicate effectively with multiple Guests while generating enthusiasm for D&B.
  • Must be able to read and communicate in English.
  • Must be at least 16 years of age.

Physical Demands:

  • Work days, nights, and/or weekends as required.
  • Work in a fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, and stoop frequently.

Compensation:

  • Hourly rate: $7.25 - $11.50

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.



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