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Ticketing Operations Intern

2 months ago

Chico, California, United States AEG Full time
Ticket Sales Internship
Company Overview:
AEG is a leader in live entertainment and sports, dedicated to providing exceptional experiences for fans and clients alike. We pride ourselves on our commitment to customer service and our ability to create memorable events through a professional and friendly team. We are seeking enthusiastic, motivated, and personable individuals looking to advance their careers in the sports and entertainment sector.

Event Overview:
As a ticketing box office intern, you will gain valuable experience in ticket sales, operations, and customer relations. Your responsibilities will include resolving ticketing issues, ensuring guests have the correct credentials, and assisting management with ticketing processes and platforms. Upon completing your shift, you will have the opportunity to enjoy general admission to the event.

Key Responsibilities:
  • Assist guests with accurate event information
  • Employ problem-solving skills to address customer inquiries and concerns
  • Process Will Call ticket orders with precision and efficiency
  • Represent AEG and its partners in a professional and ethical manner
  • Exhibit punctuality and self-motivation with a keen attention to detail
  • Communicate essential information to clients and guests
  • Deliver and uphold the highest standards of customer service
  • Perform additional duties as assigned by supervisors
Qualifications and Requirements:
  • Availability to work flexible hours, including weekends and evenings
  • Current college student in hospitality, marketing, sports management, communications, or related fields is preferred
  • Desire to build a career in sports and live entertainment
  • Ability to provide outstanding service by anticipating guest needs and resolving issues promptly
  • Strong interpersonal skills and a collaborative work ethic
  • Prior ticket sales experience is advantageous
  • Maintain a neat and professional appearance at all times
  • Must pass a background check
  • Minimum age of 18 with a high school diploma or GED
Compensation and Schedule:
Compensation is $16 per hour.

We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.