Housekeeping Manager

3 days ago

Augusta Georgia, United States Home2 Suites Augusta Full time
Job Summary

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as supervising the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities:
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Key Responsibilities:
  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid.
  • Establish and maintain a key control system for the department.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Ensure the proper use of radio etiquette within the housekeeping department.
  • Monitor and direct all Housekeeping and Laundry personnel.
  • Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).
  • Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
  • Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P's.
  • Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
  • Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
  • Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
  • Handle overall supervision of daily inspection for arriving V.I.P.'s.
  • Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
  • Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Train and review all 'House Safety' rules and procedures with Housekeeping staff.
  • Motivate coach counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P's.
  • Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P's.
  • Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
  • Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way.
  • Attend monthly all-employee team meetings and any other functions required by management.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
  • Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.
  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
  • Focus the Housekeeping Department on its role in contributing to the guest service scores.
  • Balance and clear the room status nightly comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
  • Maintain and monitor 'Lost and Found' procedures and policies according to standards.
  • Train all Housekeeping personnel to perform their duties to Aimbridge Hospitality standards using the steps to effective training according to Aimbridge Hospitality standards.
  • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
  • Conduct daily morning meeting with staff.
  • Conduct weekly walk through with General Manager and Property Engineer.
  • Use the telephone and computer system for reporting and verifying room status.
  • Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
  • Properly store secure and issue supplies as needed to meet business demands.
  • Complete all reports in a timely and efficient manner as required by management.
  • Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
  • Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by the General Manager.

  • Housekeeping Operations Manager

    3 days ago

    Augusta, Georgia, United States Home2 Suites Augusta Full time

    Job Summary:The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all...

  • Housekeeping Department Manager

    7 days ago

    Augusta, Georgia, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Director to join our team at Compass Group Careers. As an Assistant Director, you will play a key role in directing and overseeing the operational needs of the Housekeeping Department.Key Responsibilities:Establish and Maintain Operational Standards: Develop and implement standards and work...

  • Housekeeping Services Associate

    2 weeks ago

    Augusta, Georgia, United States Select Specialty Hospital - Augusta Full time

    Position Overview:At Select Specialty Hospital - Augusta, we specialize in the care of patients who are recovering from critical illnesses and require extended medical attention. As a vital member of our team, the Environmental Services Technician plays a crucial role in maintaining a clean and safe environment for our patients and staff.Our organization is...

  • Housekeeping Operations Manager

    5 days ago

    Atlanta, Georgia, United States Extended Stay ATL N Lake Full time

    Job Summary:The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all...

  • Housekeeping Operations Manager

    14 hours ago

    Atlanta, Georgia, United States Hampton Inn & Stes Midtown Atlanta Full time

    Job Summary:The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all...

  • Housekeeping

    3 months ago

    Augusta, United States Two Maids & A Mop - Auburn Full time

    Are you an ambitious, energetic, and service-oriented individual who enjoys providing top-quality service to make someone’s day? Look no further – a housekeeper career with Two Maids & A  Mop is the job for you!As a housekeeper, you will be traveling to our customer's homes as part of a team to perform routine and specific tasks as assigned. This is a...

  • Housekeeping

    3 months ago

    Augusta, United States Two Maids & A Mop - Auburn Full time

    Job DescriptionJob DescriptionAre you an ambitious, energetic, and service-oriented individual who enjoys providing top-quality service to make someones day? Look no further a housekeeper career with Two Maids & A Mop is the job for you!As a housekeeper, you will be traveling to our customer's homes as part of a team to perform routine and specific tasks...

  • Housekeeping Associate

    4 days ago

    Augusta, Maine, United States Giri Hotel Management LLC Full time

    Job SummaryThe Giri Hotel Management LLC is seeking a detail-oriented and team-oriented Housekeeping Associate to join our team at the Comfort Inn Civic Center. As a Housekeeping Associate, you will be responsible for providing exceptional housekeeping services to our guests, ensuring a clean and comfortable environment for their stay.Key...

  • Hospitality Housekeeper

    7 days ago

    Augusta, Maine, United States Giri Hotel Management LLC Full time

    Job Summary:We are seeking a detail-oriented and team-oriented Housekeeping Professional to join our team at Giri Hotel Management LLC. As a key member of our housekeeping staff, you will be responsible for providing exceptional cleaning services to our guests.Responsibilities:Provide basic housekeeping duties, including changing bed linens, restocking room...

  • Housekeeping Attendant

    5 days ago

    Augusta, Maine, United States Hampton Inn by Hilton Augusta Full time

    Job SummaryThe Hampton Inn by Hilton Augusta is seeking a skilled and detail-oriented Housekeeping Attendant to join our team. As a key member of our housekeeping staff, you will be responsible for ensuring the cleanliness and comfort of our guest rooms, public areas, and amenities.Key ResponsibilitiesClean and maintain guest rooms, including making beds,...

  • Housekeeping Professional

    7 days ago

    Augusta, Maine, United States Giri Hotel Management LLC Full time

    Job Summary:We are seeking a detail-oriented and team-oriented Housekeeping Professional to join our team at Giri Hotel Management LLC. As a key member of our housekeeping staff, you will be responsible for providing exceptional cleaning services to our guests.Responsibilities:Provide basic housekeeping duties, including changing bed linens, restocking room...

  • Lead Housekeeper

    3 months ago

    Augusta, United States Vacasa Full time

    **Lead Housekeeper** at Vacasa Augusta, ME **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre...

  • Housekeeping/Augusta

    3 months ago

    Augusta, United States HireQuest, Inc Full time

    Job DescriptionJob DescriptionFor more information or to apply, please visit or call the branch:HireQuest622 Ponder Place DriveEvans, GA 30809$8.25 to $9.00 an hourResponsible for cleanliness, orderliness and appearance of the entire Hotel.•Ensure that rooms are made as per company standard.•Prepare Annual Housekeeping Budget.•Maintain par stock of...

  • Housekeeping Specialist

    7 days ago

    Augusta, Maine, United States Skywood Recovery Full time

    Job SummarySkywood Recovery Center is seeking a highly skilled and detail-oriented Housekeeper to join our team. As a Housekeeper, you will play a critical role in maintaining the cleanliness and sanitation of our facilities, ensuring a safe and healthy environment for our residents and staff.ResponsibilitiesPerform daily cleaning and disinfection of...

  • Housekeeping Team Member

    4 days ago

    Augusta, Maine, United States Giri Hotel Management LLC Full time

    Job SummaryWe are seeking a detail-oriented and team-oriented Housekeeping Team Member to join our Housekeeping team at Giri Hotel Management LLC. As a Housekeeping Team Member, you will be responsible for providing exceptional housekeeping services to our guests, ensuring a clean and comfortable environment for them to enjoy.Key ResponsibilitiesProvide...

  • Housekeeper

    5 days ago

    Augusta, Maine, United States Costi Full time

    Career Opportunity at COSTICOSTI is seeking a skilled Housekeeper to join its team at the Ralph Chiodo family immigrant reception center.This is a union contract position scheduled to work 35 hours per week, Monday to Friday from 7:00 am to 3:00 pm.Duties:Clean and maintain the Centre and grounds in accordance with safety and health regulations.Assist...

  • Housekeeper - Port Augusta

    3 months ago

    Augusta, United States Port Pirie Recorder Full time

    8d ago ** Housekeeper - Port Augusta** ** ** Save job Unlock your match score Applying for this job will take you to the advertiser's site Skills TIME MANAGEMENT ** Full job description** * **Job no:** Y7FRT Discovery Parks is Australia's largest owner operator of holiday and accommodation parks located in more than 80 of Australia's most desired locations....

  • Housekeeper

    3 weeks ago

    Augusta, United States Hyatt Place Augusta Full time

    Raines Co. - Your Future is NowPosition Summary: A Raines Co. Housekeeper delivers service excellence by creating a welcoming experience and both helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus,...

  • Housekeeping Team Leader

    2 weeks ago

    Augusta, Maine, United States Hyatt Place Augusta Full time

    Hyatt Place Augusta - Join Our TeamPosition Overview: The Housekeeping Team Leader plays a crucial role in maintaining the cleanliness and overall presentation of our establishment. What We Provide: Comprehensive Medical/Dental/Vision plans, a robust Paid Time Off program, performance-based bonuses, daily pay options, an Employee Referral incentive program,...

  • Housekeeper

    1 month ago

    Augusta, United States Hyatt Place Augusta Full time

    Raines Co. - Your Future is NowPosition Summary: A Raines Co. Housekeeper delivers service excellence by creating a welcoming experience and both helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus,...