Foster Care Case Manager
2 weeks ago
We are seeking a skilled Foster Care Case Manager to join our team at StepStone Family & Youth Services. As a key member of our operational team, you will be responsible for ensuring the highest level of care for our clients. Your passion for delivering quality services and support will make a significant difference in the lives of our clients.
Key Responsibilities:
- Receive and respond to incoming calls from referral sources and potential clients, identifying their needs and consulting with the Director of Clinical Management to determine our ability to meet them.
- Complete all viable referrals by setting up and carrying out pre-screening assessments, completing pre-screening reports, and preparing case proposals and other related pre-admission paperwork.
- Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
- Access national, state, and company account information, including account names and terms of contracts or other past payer agreements.
- Consult with third-party representatives regarding client benefit coverage, client financial responsibility, company service authorization, and specific reimbursement procedures.
- Develop and maintain a working knowledge of all services and resources provided by the company and services available within the community.
- Maintain relationships with standard referral sources and payer case managers, contacting identified referral sources and seeking referrals as appropriate.
- Monitor and track referral sources' satisfaction levels, track and report on conversion ratios, and provide summary reports to management at requested intervals.
- Implement and maintain operational processes to ensure compliance with company policies, requirements, and regulatory mandates.
- Participate in quarterly growth planning meetings and activities, including discussions around staffing and recruitment needs.
Requirements:
- Bachelor's degree in a human services field or nursing field.
- Valid driver's license.
- Two years of experience with case management or a related discipline.
- Ability to communicate both verbally and in writing.
About Our Line of Business:
StepStone Family and Youth Services provides a full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. We connect children and youth who need homes with foster families, as well as foster care training, respite care, and support services.
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