Case Manager

3 weeks ago


Dunbar, West Virginia, United States StepStone Family & Youth Services Full time
About the Role

We are seeking a highly skilled and compassionate Case Manager to join our Foster Care team at StepStone Family & Youth Services. As a Case Manager, you will play a critical role in ensuring the well-being and safety of children in need of alternative living arrangements.

Key Responsibilities
  • Respond to incoming calls from referral sources and potential clients to identify their needs and consult with the Director of Clinical Management to determine our ability to meet them.
  • Complete all viable referrals by setting up and carrying out pre-screening assessments, completing pre-screening reports, and preparing case proposals and other related pre-admission paperwork.
  • Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
  • Access national, state, and company account information, including account names and terms of contracts or other past payer agreements.
  • Consult with third-party representatives regarding client benefit coverage, client financial responsibility, company service authorization, and specific reimbursement procedures.
  • Contact referral sources to advise them of case acceptance and provide information on the clinical team responsible for the client's case.
  • Develop and maintain a working knowledge of all services and resources provided by the company and services available within the community.
  • Maintain relationships with standard referral sources and payer case managers, contacting identified referral sources and seeking referrals as appropriate.
  • Monitor and track referral sources' satisfaction levels, track and report on conversion ratios, and provide summary reports to management at requested intervals.
  • Implement and maintain operational processes to ensure compliance with company policies, requirements, and regulatory mandates.
Requirements
  • Bachelor's degree in a human services field or nursing field.
  • Valid driver's license.
  • Two years of experience with case management or a related discipline.
  • Ability to communicate both verbally and in writing.
About Our Line of Business

StepStone Family and Youth Services provides a comprehensive range of support services to children in need of alternative living arrangements. Our services include foster care, residential care, and support services for young adults transitioning from foster care to independent living.

We are committed to ensuring the well-being and safety of children in our care, and we are seeking a dedicated and compassionate Case Manager to join our team.



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