Customer Service Representative

5 days ago


Redlands, California, United States Esri Full time
Job Overview

At Esri, we're seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring the success of our customers and the company as a whole.

Responsibilities
  • Manage all order-related activity for an assigned customer base, including order processing, delivery schedules, invoicing, and post-delivery support.
  • Track licenses, maintenance, and entitlements for each customer.
  • Create and follow up on customer quotes as needed.
  • Update and maintain customer account information databases.
  • Be available to answer questions from customers or other departments.
  • Participate on project teams as assigned.
Requirements
  • 1+ years of customer service experience.
  • Strong communication, prioritization, and multi-tasking skills with high attention to detail.
  • Ability to use resources to research issues and handle complex customer inquiries.
  • Basic knowledge of Microsoft Office applications, such as Word and Outlook.
  • High School Diploma.
Recommended Qualifications
  • Bachelor's in business or related field.
  • Minimum typing speed of 35 wpm.
  • Knowledge of SAP and Salesforce.
  • Basic knowledge of Microsoft Excel.
Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits, 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

A reasonable estimate of the base salary range is $19.10-$33 USD.

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change.



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