Customer Service Representative
21 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage customer orders from start to finish, ensuring timely and accurate delivery of products and services.
- Provide top-notch customer support through various channels, including phone, email, and chat.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers.
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales growth.
- 1+ years of customer service experience in a fast-paced environment.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a team-oriented environment and adapt to changing priorities.
- Basic knowledge of Microsoft Office applications, including Word and Outlook.
- High School Diploma or equivalent.
- Bachelor's degree in business or a related field.
- Minimum typing speed of 35 wpm.
- Knowledge of SAP and Salesforce.
- Basic knowledge of Microsoft Excel.
At Esri, we offer a competitive total rewards package, including industry-leading health and welfare benefits, 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, and opportunities for personal and professional growth.
A reasonable estimate of the base salary range is $19.10-$33 USD.
We are an equal opportunity employer and welcome applications from diverse candidates. If you need reasonable accommodation for any part of the employment process, please email [insert email address].
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