Patient Service Representative
1 month ago
Job Summary: We are seeking a highly organized and detail-oriented Patient Service Representative to oversee the administrative duties of our Center. This role is responsible for ensuring a smooth patient experience from check-in to check-out.
Main Responsibilities:
* Provide exceptional customer service and maintain a professional working environment
* Maintain effective communication with patients, coworkers, and supervisor
* Maintain efficient patient flow
* Update patient demographics
* Interview patients for sliding fee scale services and update eligibility
* Verify insurance and set eligibility dates in system
* Call and remind patients to bring missing information to their appointment
* Collect payments and patient-responsible balances
* Post charges to patient accounts
* Scan and import demographic and clinical documentation into patient charts
* Schedule appointments as needed
* Monitor patient schedule to accommodate walk-in patients
* Direct patients to the proper department for assistance
* Answer multi-line telephone system
* Operate office equipment, i.e. fax, copier, computer, and credit card machine
* Provide copies of patient medical records as requested
* Contribute to the positive image of the front office operations
Requirements:
* High school diploma or equivalent
* Customer-friendly attitude
* Knowledge of ICD-10 and CPT codes
* Money and balancing skills
* Good communication skills
* Ability to function effectively under stress
* Good evaluative judgment
* Computer literacy
* Ability to perform accurate data entry
* Ability to work well with people
* Ability to multi-task
Preferred Qualifications:
* Bilingual (English/Spanish/Creole)
* One year experience
Reporting and Physical Requirements:
* Reports to the Center Manager
* Ability to sit and view a computer screen for extended periods of time
* Ability to perform repetitive hand and wrist motions for extended periods of time
* Ability to handle and/or feel objects, tools, etc.
* Ability to frequently walk, stand, and reach with hands and arms
* Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
* Ability to occasionally lift and/or move up to 25 pounds
* Vision abilities must include vision, color vision, depth perception, and ability to adjust focus
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