Residential Hotel Reception Expert
3 weeks ago
We are seeking a highly skilled and experienced Part-Time Overnight Guest Service Agent to join our team at Four Seasons Hotel One Dalton Street, Boston.
About Four Seasons Hotel BostonOur hotel is a vibrant and modern oasis in the heart of Back Bay, offering a unique urban chic experience. We are committed to delivering exceptional guest experiences through a world-class employee experience and company culture.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
- Check guests out of the hotel, preparing and explaining the bill.
- Respond to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations and touches to achieve maximum customer satisfaction.
- A minimum of two years of experience in a front desk role or two years of luxury customer service experience.
- The ability to read, write, and speak English fluently.
- A high school degree is preferred.
$18-$22 per hour, depending on experience. Additional benefits include 401(k) retirement matching plan, Employee Travel program, paid sick time off, and complimentary employee meals.
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