Residential Hotel Reception Expert

3 weeks ago


Étreux, Hauts-de-France, United States Four Seasons Hotels Limited Full time
Luxury Hotel Guest Services Position

We are seeking a highly skilled and experienced Part-Time Overnight Guest Service Agent to join our team at Four Seasons Hotel One Dalton Street, Boston.

About Four Seasons Hotel Boston

Our hotel is a vibrant and modern oasis in the heart of Back Bay, offering a unique urban chic experience. We are committed to delivering exceptional guest experiences through a world-class employee experience and company culture.

Key Responsibilities

The successful candidate will be responsible for:

  • Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Check guests out of the hotel, preparing and explaining the bill.
  • Respond to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations and touches to achieve maximum customer satisfaction.
Requirements
  • A minimum of two years of experience in a front desk role or two years of luxury customer service experience.
  • The ability to read, write, and speak English fluently.
  • A high school degree is preferred.
Estimated Salary and Benefits

$18-$22 per hour, depending on experience. Additional benefits include 401(k) retirement matching plan, Employee Travel program, paid sick time off, and complimentary employee meals.



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