Customer Service Representative
1 month ago
Insite Managed Solutions is seeking a highly skilled and customer-focused Contact Center Support Expert to join our team. As a Contact Center Support Expert, you will be responsible for providing exceptional customer service and technical support to customers via phone, email, and other communication channels. You will utilize critical thinking skills to troubleshoot and resolve customer issues in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply.
**Key Responsibilities:**
* Provide exceptional customer service and technical support via phone, email, and other communication channels
* Troubleshoot and resolve customer issues in a timely and professional manner
* Utilize critical thinking skills to identify and resolve complex customer issues
* Collaborate with internal teams to resolve customer issues and improve processes
* Meet or exceed customer satisfaction targets
**Requirements:**
* High school diploma or equivalent required
* 1+ year of customer service experience in a call center or similar environment
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficient in using technology and software applications
* Strong attention to detail and organizational skills
**What We Offer:**
* Competitive hourly rate
* Performance bonus eligibility
* 401k and benefits eligibility within one month of start date
* Paid company holidays
* Opportunities for professional growth and development
**About Us:**
Insite Managed Solutions is a leading provider of customer experience solutions. We are committed to delivering exceptional experiences to our customers and employees. If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply.
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