Solution Center Supervisor

1 month ago


Decatur, Illinois, United States Land of Lincoln Credit Union Full time
Job Summary

As a Customer Service Manager at Land of Lincoln Credit Union, you will be responsible for leading a team of Solution Center representatives in providing exceptional service to our members. This role requires strong leadership skills, attention to detail, and a passion for delivering high-quality service.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and evaluate the performance of Solution Center representatives
    • Develop and implement strategies to improve service quality and member satisfaction
  • Service Delivery
    • Ensure that all member inquiries and complaints are handled in a timely and professional manner
    • Collaborate with other departments to resolve complex member issues
  • Training and Development
    • Provide training and coaching to Solution Center representatives to enhance their skills and knowledge
    • Develop and implement training programs to improve service quality and member satisfaction
  • Operational Management
    • Oversee the day-to-day operations of the Solution Center
    • Monitor and analyze service metrics to identify areas for improvement
Requirements
  • Education
    • High School Diploma or equivalent
  • Experience
    • Minimum 2 years of experience in a customer service or supervisory role
  • Skills
    • Strong leadership and communication skills
    • Ability to work in a fast-paced environment
    • Attention to detail and analytical skills


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