CSC Supervisor 1 Position

5 days ago

Decatur, Illinois, United States State of Georgia Full time
Job Title: CSC Supervisor 1

Join the Georgia Department of Driver Services as a CSC Supervisor 1 and play a vital role in ensuring the smooth operation of our Customer Service Centers. As a supervisor, you will be responsible for overseeing the daily activities of our Identity and Driver Credential Specialists, monitoring and reviewing individual and team performance, and performing the duties of Identity and Driver Credential Specialists.

Key Responsibilities:
  • Supervise the daily activities of a staff of Identity and Driver Credential Specialists
  • Monitor and review individual and team performance
  • Perform the duties of Identity and Driver Credential Specialists, including receiving applications for and issuing Georgia Driver's licenses, verifying applicants' eligibility for licenses, administering and grading written examinations on traffic laws, administering road tests to rate applicants' driving ability, and processing reinstatement transactions
  • Manage customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner
  • Prepare operational and accounting reports for the assigned center and use these reports to monitor and improve the operations of the Center
Requirements:
  • High School Diploma or GED and two years of experience at a lower-level Identity and Driver Credential Specialist 2 (RCT051) or position equivalent
  • OR four years' experience in Driver Services Administration or in a customer-facing environment and two years in a lead role capacity
  • OR Associate Degree from an accredited college and one year of customer-facing experience
  • OR Bachelor's Degree from an accredited college or university
  • Must possess a valid driver's license
Preferred Qualifications:
  • One year of experience in managing the processing of numerous customer transactions on a daily basis
  • One year of experience in a supervisory or team lead role managing the work of staff that provides service directly to customers
  • One year of supervisory experience that includes scheduling resources, inventory management, and cash handling
  • Documented experience managing inventory/supplies, cash handling, and performance reporting
  • Documented history of continued employment with the same company or within the same industry that provides direct customer service
  • Documented experience reviewing documents or records for authenticity
  • Preference will be given to bilingual applicants
Working Conditions:

The CSC Supervisor 1 will work in a fast-paced environment with varying operational hours. The position requires the ability to work in a variety of weather conditions, including rain, wind, summer heat, and cold winter days. The test runs approximately 30 minutes, and commercial vehicle skills tests can run approximately 2 hours. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning, riding in cars and trucks and commercial vehicles, driving cars and trucks and commercial vehicles, constant interaction with the public and co-workers are prerequisites.

Total Compensation:

The State of Georgia offers a competitive compensation package that combines direct compensation with the value of the State's benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous, and a place we are all proud to call home.

Many of the following benefits are available to eligible full-time employees on the first day of their employment:

  • Competitive Compensation
  • Performance Recognition
  • Retirement and Pension Benefits
  • Flexible Benefits
  • Healthcare Benefits
  • Paid Holidays and Time Off
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Opportunities for Career Development and Advancement
  • Flexible work and Telework schedules (available for select jobs)
  • Engaging and Diverse Work Environments

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