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Patient Relations Coordinator

2 months ago


Miami FL USA, United States Gastro Health Full time
About the Role

Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a key member of our staff, you will play a vital role in ensuring exceptional patient experiences and maintaining a positive reputation for our organization.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to inquiries and resolving issues in a timely and professional manner.
  • Schedule and confirm appointments, as well as cancel or reschedule as needed.
  • Work closely with healthcare providers to ensure seamless communication and coordination of patient care.
  • Verify patient health plan benefits and obtain authorization as necessary.
  • Assist patients with questions and concerns regarding procedures and medical records.
  • Request medical records from doctors and hospitals, and obtain lab results as needed.
  • Perform other duties as assigned to support the smooth operation of our office.
Requirements
  • A high school degree or equivalent is required.
  • One year of experience in customer service and/or a related clinical environment is preferred.
  • Dependability, punctuality, and strong communication skills are essential.
  • Medical terminology knowledge is a plus.
  • Bilingual (English/Spanish) is preferred.
What We Offer
  • A comprehensive benefits package, including 401(k) retirement plans, health insurance, and paid time off.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
About Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. We are committed to providing exceptional medical care and an outstanding healthcare experience for our patients.

We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.