Holistic Spa Membership Sales Specialist
7 days ago
We are seeking a highly motivated and customer-focused Holistic Spa Membership Sales Specialist to join our team at The NOW Massage Naperville. In this role, you will be responsible for leading and managing membership sales generation, ensuring all boutique operations are consistent with our standards.
Job Responsibilities- Membership Sales: Meet established monthly sales and performance goals by selling and promoting our memberships, creating positive experiences for all guests and prospects, and exhibiting excellent customer service skills.
- Front Desk Operations: Ensure membership agreements are filled out accurately and completely, check in members in a timely manner, set appointments and maintain schedules, complete follow-up calls to prospects and membership renewals, and promote sales of memberships, boutique items, and gift cards.
- Customer Service: Deliver the ultimate massage experience to every guest and member, every time, handle challenging customer issues with patience, tact, and professionalism, and interact with other staff members in a positive, professional manner.
- Maintaining Standards: Maintain daily cleaning checklist for front desk, lead staff by example, ensure the front desk is operated with a focus on customer service, and maintain the desk in clean and efficient order.
- Professionalism: A high level of professionalism, honesty, integrity, and work ethic.
- Selling Skills: Demonstrated selling skills, ability to work with team members effectively, generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude.
- Communication: Excellent communication and customer service skills, verbal and non-verbal communication skills, and basic computer skills.
The NOW Massage is a premier wellness center located in Naperville, offering holistic spa services to individuals seeking relaxation and rejuvenation. We pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients.
What We Offer- Competitive Salary: $40,000 - $60,000 per year, depending on experience.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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