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IT Support Specialist

2 months ago

Plano, Texas, United States Delta Electronics Americas Full time

About the Role:

Delta Electronics Americas is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.

Key Responsibilities:

  1. Technical Support: Provide timely and effective technical support to employees, resolving hardware and software issues, and ensuring optimal workstation performance.
  2. System Administration: Administer and maintain our IT infrastructure, including operation, maintenance, and repair of computer systems, networks, and peripherals.
  3. Network Troubleshooting: Troubleshoot network connectivity issues in a LAN/WAN environment, ensuring seamless communication between systems.
  4. Vendor Management: Collaborate with equipment vendors to resolve technical problems with desktop computing equipment and software.
  5. System Upgrades: Recommend and perform upgrades and maintenance on systems to ensure longevity and optimal performance.

Additional Responsibilities:

  1. User Support: Provide training and information to new employees, creating user IDs and email accounts as needed.
  2. Documentation: Maintain accurate documentation of IT inventory, procedures, instructions, and operations.

Requirements:

Associate's degree or higher in Computer Technology, IT, or related field, or comparable experience. Proficiency in MS Office, email, and ERP/financial accounting systems. Strong systems knowledge and technical skills, with a proven ability to utilize technology to achieve productivity improvements.