Technical Services Professional

3 weeks ago


New York, New York, United States New York State Civil Service Full time
Technical Services Professional

We are seeking a highly skilled Technical Services Professional to join our team in Albany, NY. As a Technical Services Professional, you will be responsible for providing technical support to clients and troubleshooting issues with desktop computers, printers, and other equipment.

The estimated salary for this position is $65,001 - $82,656 per year.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, or in-person.
  • Troubleshooting: Troubleshoot hardware and software issues with desktop computers, printers, and other equipment.
  • Installation and Configuration: Install, configure, and troubleshoot multi-function printers and network printers.
  • Vendor Support: Work with vendor support to resolve technical problems with agency IT equipment.
  • User Training: Train and orient users on hardware and software where appropriate.
Requirements
  • Bachelor's Degree: Computer Science, Computer Information Systems, Management Information Systems, or related field.
  • Experience: Four years of experience in computer-related areas such as network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer-aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
Why Join Us?
  • Competitive Salary: The estimated salary for this position is $65,001 - $82,656 per year.
  • Generous Benefits Package: Worth 65% of salary, including 13 paid holidays annually, up to 13 days of paid vacation leave annually, up to 5 days of paid personal leave annually, and up to 13 days of paid sick leave annually for PEF employees.
  • Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs.
  • Additional Benefits: New York State Employees' Retirement System (ERS) Membership, NYS Deferred Compensation, Access to NY 529 and NY ABLE College Savings Programs, Public Service Loan Forgiveness (PSLF), and many more.


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