Senior Field Solutions Specialist

4 weeks ago


Honolulu, Hawaii, United States Canon Solutions America, Inc. Full time
Job Summary

This is a customer-facing role that requires technical expertise and excellent communication skills. As a Senior Field Solutions Specialist at Canon Solutions America, Inc., you will be responsible for providing seamless and expert operational, maintenance, and networking support to our customers.

Key Responsibilities:
  • Diagnose mechanical, software, network, and system failures using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Report product failure trends and serviceability issues to managers with necessary supported documentation.
  • Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Requirements:
  • Typically requires general and/or vocational training plus 2 to 4 years of related experience.
  • An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
  • Direct experience working as a field technician.
  • The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
Benefits:

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Company Overview:

About Canon Solutions America, Inc.: We empower companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.



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