Customer Service Representative

3 days ago


Harlingen, Texas, United States International Bank of Commerce Full time
Job Summary:

The Sales Associate position at International Bank of Commerce is responsible for delivering exceptional customer experiences while promoting bank products and services. This role requires strong communication and interpersonal skills to establish new relationships and meet customer financial needs.

Key Responsibilities:
  • Provide prompt, efficient, and friendly customer service to meet customer needs.
  • Promote bank products and services through walk-in customers, follow-up calls, onboarding, aisle time, and outreach activities.
  • Assist with branch opening and closing procedures, including dual control.
  • Adhere to policies and procedures of the New Account Opening Process.
  • Support the Branch Manager in maintaining compliance with the Compliance Facility Checklist.
  • Maintain branch inventory and supplies.
  • Travel to assist other branches and perform teller operation functions as needed.
  • Attend meetings and events to stay informed about company initiatives.
  • Maintain individual sales performance goals.
  • Respond promptly to customer complaints and concerns.
  • Assist with on-the-job sales training.
Requirements:
  • High school graduate or equivalent.
  • 1+ years of experience interacting with people preferred.
  • Computer literacy, including knowledge of Microsoft programs.
  • Bilingual (English/Spanish) preferred.
About Us:

International Bank of Commerce values leadership, community engagement, and relationship building. We strive to provide excellent customer experiences and promote a culture of excellence. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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