Call Center Leadership Role

6 days ago


Van Nuys, California, United States Reliable Roofing Full time
Job Summary

We are hiring a Call Center Manager to join our team at Reliable Roofing. The successful candidate will be responsible for leading a team of customer service representatives, managing daily operations, and ensuring high levels of customer satisfaction.

Key Responsibilities:
  1. Team Leadership: Manage and motivate a team of call center agents to achieve performance goals.
  2. Operational Efficiency: Monitor and optimize daily call center activities to improve productivity and quality.
  3. Customer Satisfaction: Analyze customer feedback and implement strategies to enhance the overall customer experience.

Qualifications: 5+ years of experience in a Call Center Manager role, excellent leadership and communication skills, ability to work well under pressure, and proficiency in call center software and CRM systems.



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