Lead Generation Coordinator

7 days ago


Van Nuys, California, United States Reliable Roofing Full time
Role Overview

We are looking for a skilled Call Center Manager to join our team and drive results in appointment scheduling.

The successful candidate will be responsible for managing a team of customer service representatives, monitoring call center operations, and providing leadership in handling customer escalations.

Key Responsibilities:

  • Manage and motivate a team of call center agents to meet and exceed performance goals.
  • Monitor daily call center operations, ensuring effective resource utilization and high-quality customer service.
  • Develop and implement strategies to improve efficiency, customer satisfaction, and overall team performance.

Qualifications:

  • Proven experience as a Call Center Manager or similar leadership role in a call center environment.
  • Strong leadership, coaching, and team-building skills.
  • Exceptional communication and interpersonal skills.

About Reliable Roofing:

We are a dynamic and supportive company committed to providing excellent customer service and creating positive experiences for our clients.



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