Front Desk Associate

1 month ago


Sebring, Florida, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment where no two days are the same? We're looking for a Front Desk Agent to join our team at the Seven at Sebring Hotel in Sebring, FL.

Responsibilities:
  • Provide exceptional guest service, ensuring a positive experience for all hotel guests.
  • Process check-ins and check-outs efficiently, adhering to hotel policies and procedures.
  • Handle guest complaints in a professional and courteous manner.
  • Generate and distribute daily reports to designated departments.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Minimum one year customer service experience, with previous hotel experience preferred.
  • Ability to communicate effectively with guests, management, and co-workers.
  • Computer experience a plus.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions a plus.

About Us:

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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