Front Desk Associate
1 month ago
Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment where no two days are the same? We're looking for a Front Desk Agent to join our team at the Seven at Sebring Hotel in Sebring, FL.
Responsibilities:- Provide exceptional guest service, ensuring a positive experience for all hotel guests.
- Process check-ins and check-outs efficiently, adhering to hotel policies and procedures.
- Handle guest complaints in a professional and courteous manner.
- Generate and distribute daily reports to designated departments.
- Resolve discrepancies on the room status report with Housekeeping.
- Perform other duties as assigned by management.
- High school diploma or equivalent required.
- Minimum one year customer service experience, with previous hotel experience preferred.
- Ability to communicate effectively with guests, management, and co-workers.
- Computer experience a plus.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions a plus.
About Us:
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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