Warehouse Customer Service Representative

2 weeks ago


Durham, North Carolina, United States OnTrac Full time
Operations Assistant Level 2 Job Description

OnTrac is seeking a highly skilled and detail-oriented Operations Assistant Level 2 to join our team. As a key member of our operations team, you will play a crucial role in coordinating and facilitating communication between various parties, including drivers, contractors, and yard personnel.

Key Responsibilities:
  • Receive and manage communication with contract drivers and update relevant records in the system.
  • Analyze freight volume in relation to daily independent contractor availability.
  • Compile statistics and reports for branch operations.
  • Serve as the main communication contact for independent contractor drivers.
Requirements:
  • High school diploma or general education degree (GED).
  • General knowledge of Microsoft Word and Excel programs.
  • Excellent customer service and/or dispatch skills.
  • Ability to multitask, self-manage, and work efficiently in stressful situations.
  • Bilingual English/Spanish highly preferred.
Benefits:
  • Competitive individual and group benefits.
  • Medical, dental, and vision insurance.
  • Paid time off, including holiday pay.
  • 401(k) with company match.
  • A safe and clean work environment.

OnTrac is an equal opportunity employer and values diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, abilities, and experiences.


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